VoIP Virtual PBX System – An Affordable Telecommunication System

An affordable telecommunication system is a big boon for small and medium businesses. The VoIP virtual PBX system is one of the most sought after office telecommunication solution today. They come with all the advantages of a conventional phone system and the greatest advantage is that the sophisticated technology can be utilized at budget-friendly rates.

Cut down your Infrastructure Costs

Unlike the traditional PBX system, a virtual PBX phone system can be set up without much onsite hardware investment. The phone system is entirely web-based and the necessary equipment is maintained by the service provider that offers you the facilities at a reasonable monthly charge.

With a conventional phone system, a small office looking to expand its business would have to install multiple phone lines to add more extensions to reach their staff. VoIP PBX helps avoid all such hassles. You can add on any number of phone lines with the help of the web interface through a single telephone line. The additional phone lines can be integrated to the existing phone line, thereby cutting down on additional phone line installation expenses.

Affordable Telecommunication System- Reduce Calling Rates

If you have multiple offices or clients in various locations, making calls to all these places can be expensive. With virtual PBX phones, you can make long distance calls at highly reduced expenses. As calls are made over the web-based system, calling rates can be reduced to a great extent which makes the system highly affordable for small businesses.

State-of-the-Art VoIP Virtual PBX System

This affordable communication system comes with a range of sophisticated functionalities. Some of the advanced features include auto attendant, find me follow me, voicemail, fax to mail, conferencing, call queues and so on. The auto attendant feature incorporates a virtual receptionist that efficiently manages all your calls, and redirects them to appropriate locations.

Switching to the VoIP virtual PBX system facilitates smooth and effective business telecommunication. The service provider fully manages this affordable telecommunication system and even offers timely upgrades and maintenance services.

SIP – Why Deploy SIP for Business?

SIP, otherwise known as Session Initiated Protocol has widely been used in verbal and written context with business telecommunications lingo. While this technology has been raved about and highly documented throughout the past recent years in tech blogs and websites, it can be somewhat difficult to understand exactly what SIP is and how it is used if you are somewhat new to telecommunication terminology. If you aren’t a CTO or CIO but run a business with high levels of voice and data traffic, this should help better explain the technology for you.

SIP runs over an IP (Internet Protocol) network. A network running the Internet Protocol previously allowed for data transfer between satellite office locations via private lines, for hosting websites, or hosting other data servers. Over the past decade however, new technologies and the explosion of VoIP (just think Vonage and Comcast phone) have given an IP network far greater importance and precedence over business communications.

SIP allows for simple daily business functions as simple as phone calls (inbound/outbound) utilizing VoIP technology but can be more diverse in the business environment. A daily function in the enterprise or business may be more complex functions such as conference calls that additionally may require multimedia (live stream video, live document presentations, etc.) as well.

Other functions and features made available through SIP can include push to talk or chat which has gained much momentum on the web in the e-commerce world. In today’s economic environment, this can easily equate into an ROI scenario due to the need to more quickly and easily allow the customer to make purchase decisions online, many times from mobile devices. The same ROI scenario can go with the web conferencing abilities made available through this technology.

As consumers and B2B clients become more tech savvy, businesses hungry for revenues are turning to SIP to help bridge gaps between marketing mediums and the closing sales process. It is through the convergence of multiple communications that this process can be streamlined and collaborated on.

While the above examples can be shown as uses for this technology there are many more applications that can and are being implemented in converged business telecommunications. Some of these include caller ID, IM (Instant Messaging), e-mail, and other web and voice based communications.

It is important to know that the QoS is not controlled by SIP in any way. The bandwidth and network configurations over that bandwidth as well as the carriers providing the bandwidths are just as important to the successful implementation of SIP in business communications. Other important aspects can be local hardware configurations and current in-use phone systems.

It is because of the many possibilities associated with a business embarking on purchasing an SIP solution that the use of a telecommunications broker or consultant is vital for successful deployment. Additionally, a broker or consultant can better suit your business with the proper solution or technology within your telecom budget.

This can be extremely important as some businesses are better suited for a smaller business VoIP or T-1 voice solution. A good broker will not oversell you and make sure one of the other solutions wouldn’t better suit you first.

Questions to Ask a Potential Business Telecommunications Company

As your business grows, you may need to consider an upgrade in your office telecommunications system. Whether you deal with clients on a local level or conduct business with other companies on the other side of the country, you need quality connectivity during peak work hours, as well as the ability to communicate with others when emergencies arrive. When you meet with potential telecommunications companies that work with B2B companies and provide everything from Internet access to VOIP phone systems, be prepared to thoroughly examine what the business offers you.

How do you find the ideal telecommunications company? Ask the questions most pertinent to your line of work, and compare potential firms. Just a few questions that may come to mind include:

1) Which brands of phone systems do you offer? You may not mind if your equipment comes from Samsung or Toshiba or any number of popular brands, but if the company you interview is an authorized dealer of a specific brand it is good to know how knowledgeable the technicians and sales representatives are of the equipment they want to install.

2) Are phone and Internet offered in packages? Typically telecommunications bundle all aspects of office connectivity, and you should confirm what is available and suitable for the scope of your business. You may not require a server in your office beyond what is needed to run the Internet, so it’s important that a sales representative doesn’t convince you to buy features you do not need.

3) How many phone lines can be set up? Do you need five, fifteen, or fifty separate phones lines for your office? Find out if extra charges are applied as you add on multi-lines.

4) What mobile options are available? For companies that rely upon mobile communication to reach workers in the field, you may require unique features — applications that forward voice mail messages to e-mail, for example. Ask the potential provider what is unique about their services that would convince you to hire them.

5) How are emergencies handled? Telecommunications companies often offer emergency services, but how is a blackout at your office handled? How quickly does the company respond, and how much is charged to get you back online?

It is also helpful to ask colleagues and other businesses close to you which company they use. With the information you gain from meeting with potential telephony businesses and other referrals, you should be able to make a uniformed decision about the phone and Internet system you will use.